information management 101

Information Management Resources

Information Management is bringing people together with information (as opposed to data or knowledge) via technology. Key in this recognizing that there is tacit and explicit information. The latter is relatively easy to capture, the formal can be quite difficult.

In order to present the information in an efficient fashion, an Information Architecture (IA) is created, based on a taxonomy or taxonomies (and ideally, ultimately an ontology – a taxonomy of taxonomies encompassing everything in the organization).

Because all information and all systems are valueless unless they serve the needs of their users, the success of these efforts relies on them becoming a value-add for the people involved, therefore it is very important to use best practices in User Experience (UX) and User Experience Design (UXD) when creating, upgrading and deploying systems. We use the terms usability and findability to talk about the ability of a system to meet the needs of systems – they need to be easy to use, and the information therein needs to be easy to find.

Good introductory stuff to read – most of it is relatively short and accessible.

Tools we use:

Personas – a fictional user for whom you design
Content Inventory – determining what you have
Card Sorts – sorting it out
Scenarios/Case Studies – how users interact with the system