I was part of an internal communications team that was tasked with coming up with email norms as well. Here’s the document that we came up with. It’s pretty helpful to have a common agreement on how to use email. Email Etiquette
Below are some resources I’ve enjoyed around collaboration and culture building: The Age of Enterprise Collaboration Misaligned Culture? Make the Right Culture Shifts for Success Culture Intelligence: Be Smart, Measure and Leverage Your Culture Creating a True Team Culture Power Tools for Cultural Transformation
Below is a workflow diagram I created to help get developers and end users on the same a page on a project. Specifically, this workflow is for an online system that works very much like an LMS. Users interact with the system (similar to taking a test). Their responses are manually graded by two reviewers, and then those evaluations are calibrated. Students receive a machine generated report. The data is flexible enough so that other reports can be created fairly quickly Sample workflow
I used to be the IT Manager for the Rat City Rollergirls. Microsoft made a commercial about us. Unfortunately, permissions are restricted so I can’t embed it, but if you click on the window below, you’ll be able to see it.